Question

What do I do if I'm having trouble with my New York Times digital subscription?

Answer

 

New York Times digital subscription passes must be renewed every year. If you get an error message when trying to renew, or you suddenly don't have access to articles through your NYT.com account, try these troubleshooting tips:

  1. Log out of your NYT.com account on your computer and any other devices
  2. Make sure you are using your frostburg.edu email
  3. Clear your browser history or try a different web browser than you normally use
  4. Use the link from the A-Z Databases page to renew your account: https://libguides.frostburg.edu/nytimes
  5. If you've tried these steps and you are still having trouble with your account contact NY Times tech support at 1-855-698-1151

Related FAQs